Refund policy
Return, Exchange & Store Credit Policy
At TADA, every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. Please read our Return, Exchange & Store Credit Policy carefully before placing your order.
Return & Refund Policy
We do not offer refunds for purchases made on our website.
If a return is approved under our policy, the eligible amount will be issued as TADA Store Credit and credited to your TADA account. Store Credit can be used for future purchases on www.tadastore.in.
Exchange Policy
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, we will gladly arrange an exchange.
To request an exchange:
- Submit your exchange request within 48 hours of receiving the order.
- Share a complete unboxing video from opening the sealed package until the product is fully visible.
- Share clear photographs of the damaged or incorrect item if requested.
Exchange requests without an unboxing video may not be approved.
Size Exchange
If the ordered size does not fit, we will exchange it for the same product in another size, subject to stock availability.
If the requested size is unavailable, you may choose another product of equal value or pay the price difference for a higher-priced product.
Please refer to our Size Guide before placing your order.
Exchange Conditions
To be eligible for an exchange:
- The product must be unused, unwashed and unworn.
- Original tags must be attached.
- Original packaging must be intact.
- The product should be free from perfume, stains, makeup marks, washing, alterations or damage caused after delivery.
Products failing these conditions will not be eligible for exchange.
Exchange Request Timeline
Exchange requests must be submitted within 48 hours of delivery.
Requests received after 48 hours will not be accepted.
Sale & Promotional Products
The following products are not eligible for return, exchange or store credit:
- Sale Products
- Offer Products
- Purchases made using Coupon Codes
- Purchases made using Promo Codes
- Clearance Products
- Gift Cards (if applicable)
Product Colour Disclaimer
Actual product colours may vary slightly from the images displayed on your mobile phone, tablet, laptop or desktop due to photography lighting, camera settings and screen resolution.
Contact Us
For any exchange-related queries, please contact us:
Email: tadastore.in@gmail.com
Thank you for shopping with TADA.